These Terms of Service govern your access to and use of the Griomed Franchise Partner mobile app, the franchise portal at franchise.griomedglobal.com, and any related services (collectively, the “Service”) operated by Griomed Global Pvt. Ltd. By creating an account or using the Service, you agree to these terms.
1. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract under Indian law to use the Service. By using the Service you confirm that the information you provide is accurate and that you have authority to represent the franchise (if applicable).
2. Accounts and credentials
- You are responsible for keeping your password and authentication tokens confidential.
- You agree to notify Griomed immediately at support@griomedglobal.com if you suspect unauthorised access.
- Griomed may suspend or terminate accounts that violate these terms or applicable law.
3. Franchise applications and bookings
Submitting a franchise application or paying a booking amount does not by itself create a franchise relationship. A formal franchise agreement signed by both parties is required. The booking amount is applied against the total franchise investment as outlined in the franchise agreement. Refund eligibility is governed by Section 6.
4. Payments
- Payments are processed by Razorpay. By making a payment you also accept Razorpay’s terms.
- Invoices, GST, and statements are generated within the franchise portal and are governed by Indian taxation law.
- The franchise owner is responsible for the accuracy of GSTIN and outlet billing details provided to Griomed.
5. Acceptable use
You agree NOT to:
- Use the Service for any unlawful purpose or in violation of Indian law
- Attempt to access another user’s account, data, or franchise without authorisation
- Reverse-engineer, decompile, or attempt to extract source code from the app
- Interfere with the Service’s operation, security, or integrity
- Upload viruses, malware, or content that infringes intellectual property rights
6. Refunds and cancellations
- Booking amount: Non-refundable once the franchise has been activated, except where required by law or expressly stated in the franchise agreement.
- Stock orders: Refunds for damaged goods are processed under our standard returns policy — raise a support ticket within 7 days of delivery.
- All refund decisions are subject to Griomed’s review and the terms of the signed franchise agreement.
7. Intellectual property
The Griomed name, logo, app, content, designs, and marketing materials are the exclusive property of Griomed Global Pvt. Ltd. Franchise owners receive a limited, non-exclusive, non-transferable licence to use these materials solely for operating their authorised Griomed franchise during the term of the franchise agreement.
8. Service availability
We work to keep the Service available 24×7 but do not guarantee uninterrupted access. Scheduled maintenance, infrastructure changes, or events outside our control may cause temporary unavailability. We will give reasonable advance notice for planned downtime.
9. Limitation of liability
To the maximum extent permitted by law, Griomed and its directors, employees, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any direct claim is limited to the amount you have paid Griomed in the twelve months preceding the claim.
10. Termination
Either party may terminate the Service relationship in accordance with the signed franchise agreement. Upon termination, your access to the app will be revoked, but Griomed retains data as outlined in our Privacy Policy and for audit obligations.
11. Governing law
These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Patna, Bihar.
12. Changes to these terms
We may update these terms from time to time. Material changes will be communicated through the app or by email at least 7 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised terms.
13. Contact
Questions about these Terms of Service:
Email: legal@griomedglobal.com
Address: Griomed Global Pvt. Ltd., Patna, Bihar, India